Our aim is to ensure that the flight is as pleasant an experience as possible for all passengers so please do make us aware of any relevant medical or other condition before you travel. Air travel can present many challenges that you may not normally encounter, so please carefully consider the following advice before you make your reservation with us, in particular whether you may need to travel with a companion.
Passengers requiring special assistance should contact our Reservations team after booking a flight and at least 48 hours before flying but ideally as soon as possible. This notice ensures that we can provide appropriate advice and make the necessary arrangements for you. Our Reservations team can be contacted on - 01481 267267.
Please be aware that any passenger travelling alone must be physically able to take care of themselves and/or have the ability to understand and follow safety instructions given by cabin crew and ground staff in the case of a diversion, unplanned over-night stop or an emergency situation. Most importantly, in the unlikely event that an aircraft evacuation is necessary, passengers must be able to safely disembark without the assistance of the cabin crew or other passengers.
Therefore, if a passenger is unable to take care of themselves, understand and follow safety instructions or disembark in an emergency without assistance, they must be accompanied by someone that can assist them.
Our cabin crew will do their utmost to make you comfortable during the flight but are not able to provide assistance with eating, drinking or taking medication, nor can they give assistance in the toilet or with any other form of personal care. If you feel that you may need help with any of these activities, you should travel with a companion who can assist you.
Aurigny may need to request written professional medical advice from the passenger to confirm that the passenger is fit to fly. Any associated cost for such advice will need to be met by the passenger.
Aurigny follow CAA guidelines and further information can be found. CAA website
What are the regulations for expectant Mothers?
For a woman with an uncomplicated pregnancy, flying is usually fine, so any mother in this category can fly with us without any need to declare their pregnancy or fill in a form, up to the end of their 27th week.
From January 2016, we’re making it easier for expectant mothers who are further into their pregnancy to fly with us. If you’re experiencing a normal pregnancy, without complications, then you can fly with Aurigny after your 27th week and up to and including your 35th week, as long as you sign a disclaimer saying you’re fit, aren’t expecting twins, or have been advised by your doctor that you shouldn’t fly. Please download Pregnancy Disclaimer form CSI 2016 15 Flying during Pregnancy Form.doc. We hope this will make it easier for pregnant mums in Alderney to visit Guernsey without the need for a nurse escort.
After your 36th week of pregnancy, or if you’re experiencing complications, we will always need to see your doctor’s letter confirming, that in their opinion, you are fit to fly with us.
Carriage of Infants
Infants are deemed to be under two years old (24 months) and must travel on the lap of a parent or guardian using a special supplementary loop belt to ensure they are safely and securely fastened. Infant fares are discounted by Aurigny because of the shared seating arrangement. On the day of the infant's second birthday they will be charged a child fare and seated in their own seat. NB this additional tariff applies on the anniversary of their birthday and may mean that an outbound fare is charged at the infant rate while the return is charged at the child rate.